Refund policy

Eligibility

Refunds apply to paid Portal Vectorcore cohort seats and team packages purchased through our offline invoicing process. Website browsing and informational pricing pages do not create a charge.

Timeframe

Full refund requests must be submitted in writing at least seven (7) calendar days before the cohort start date stated on your enrolment confirmation. Requests received after that window are assessed for partial refunds only.

Full and partial refunds

If you cancel seven or more days before start, you receive a full refund of tuition paid for the unused seat. Cancellations between six days and the start date may receive a 50% refund. After the first live session begins, tuition is non-refundable except where required by United Kingdom consumer law or where Portal Vectorcore cancels the programme.

Non-refundable items

• Archive Access annual fees after materials have been unlocked.
• Third-party tools or software licences you purchase separately.
• Custom private workshops once the preparation kickoff call has occurred.

Refund process

Email info@portal-vectorcore.digital with subject line “Refund request”, your full name, cohort name, and payment reference. We confirm receipt within two UK business days and outline next steps.

Processing time and method

Approved refunds are processed within fourteen (14) UK business days to the original payment method whenever the processor allows. Bank transfers may take longer depending on your institution.

Cancellation by Portal Vectorcore

If we cancel a cohort, you may transfer to a later date or receive a full refund of amounts paid for that cohort.

Exceptions

Serious illness or bereavement documented in writing may qualify for goodwill transfers or partial refunds outside the standard windows, assessed case by case. Chargebacks initiated without contacting us first may delay resolution.

Contact for refund requests

info@portal-vectorcore.digital · 077 4008 6218 · 55 Ballifeary Road; Balloch; DD8 2LB; United Kingdom